Posted: Wednesday, December 27, 2017 2:19 PM
Sealed Air Corporationis a knowledge:based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today's biggest social and environmental challenges. Our portfolio of widely recognized brands, including Cryovac(R)brand food packaging solutions and Bubble Wrap(R)brand cushioning, enable a safer and less wasteful food supply chain and protect valuable goods shipped around the world.Sealed Airgenerated4.2 billionin sales in 2016 and has approximately 14,000 employees who serve customers in 117 countries. To learn more, sealedair.
Job Description 13;
Bonjour Are you currently in the market for a new opportunity and you are fluent in French written as well as speaking? Do you enjoy working with people and providing them with outstanding solutions to their needs? Have you been described as solution driven and a good communicator? Do you enjoy working in a dynamic environment, developing professional relationships, helping customers find solutions and taking ownership? Then this may be a role for you
The Sealed Air Customer Service team is made up of a diverse and dynamic group of people that are passionate about giving the best service to our customers. We seek someone who enjoys working with sharp individuals in a fast:paced environment. Our Customer Service operations team handles order processing and account set up using SAP. Including, but not limited to the follow:up of Sealed Airs portfolio of products to B2B customers. As a Customer Service member, you will provide assistance to customers, sales reps and other departments in Sealed Air by answering their incoming inquiries and phone.
Based in a state:of:the:art Headquarters facility in Charlotte, NC, Sealed Air offers a modern open office environment, with collaboration areas, Bistro with breakfast and lunch, onsite gym, and a generous benefits package.
Job Description Cont. 13;
:Perform customer service for inbound calls and e:mails from English and French speaking customers
:Record, take ownership and resolve Customer inquiries aligned with company KPIs
:Continuously identify and resolve the root cause of errors to prevent reoccurrence
:Effectively communicate with third parties such as partners and customers regarding issues and customer service inquiries, both orally and in writing
:Educate and assist customer and partners with (but not limited to): material lead time and availability, order tracking, pricing confirmation
:Collaborate with the appropriate departments to address any inquiry that requires additional information
:Escalate high priority inquiries to the appropriate person to ensure immediate resolution
:Ensure work is completed within the defined expectations
:Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit
:Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution
:Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments
:Keep Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer 13;
:High School Diploma or equivalent required. Associate / Bachelors degree or equivalent work experience preferred
:French:Canadian Fluency is required, native speaker preferred.
:Excellent English and French verbal communication skills with professional telephone etiquette.
:Excellent English and French written communication skills.
:3 to 5 years relevant work experience in a Customer Service function.
:Accurate Keyboarding skills.
• Location: Charlotte
• Post ID: 55958617 charlotte