Posted: Friday, February 16, 2018 8:29 AM
Sealed Air Corporationis a knowledge:based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today's biggest social and environmental challenges. Our portfolio of widely recognized brands, including Cryovac(R)brand food packaging solutions and Bubble Wrap(R)brand cushioning, enable a safer and less wasteful food supply chain and protect valuable goods shipped around the world.Sealed Airgenerated4.2 billionin sales in 2016 and has approximately 14,000 employees who serve customers in 117 countries. To learn more, sealedair.
Job Description 13;
To process all orders efficiently, accurately including special instructions and in line with policies / procedures and advise Customer of any changes or impact on the Customers expectations of what they will receive and when (shortages, price / SKU discrepancies). To run and follow up on the Day:In:The:Life reports to ensure that the order to payment process is fulfilled. Promote and expand the sales of the companys products through up selling and cross selling.
Job Description Cont. 13;
:Record, take ownership and resolve Customer complaints in line with company KPIs. Where necessary co:ordinate activities with other departments to ultimately ensure complete Customer satisfaction.
:Continuously identify and resolve the root cause of errors to prevent reoccurrence
:Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.
:To handle all incoming telephone calls dealing with Customers needs and expectations in line with procedures, and according to departmental KPIs.
:Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
:Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
:Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues.
:Sealed Airs products required to carry out role.
:Assist with other areas of the business as required, providing backup support for team member where necessary.
:Play an active role in company change process through positive communication to internal and external Customers.
:To work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.
:To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer. 13;
:High School Diploma or equivalent required. Associate / Bachelors degree or equivalent work experience preferred.
:3 to 5 years relevant work experience in a Customer Service function preferred.
:Accurate Keyboarding skills.
:High Speed Internet access for work from home capabilities.
:Able to travel for short periods of time, intrastate/interstate/overseas.
:Excellent organizational, prioritization and multi:tasking skills
:Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)
:Flexible with work hours : there will be a requirement to cover different time zones.
:Ability to adapt to change and handle change easily.
:A team player with a friendly disposition and high energy.
:Exceptional written and verbal communication skills, with the ability to build relationships by phone and email
:Calm and rational thinker able to work under pressure to strict timelines
:Able to manage internal/ external customers who are under stress
:Willingness to learn and high attention to detail.
:Self:motivated, ability to take on additional responsibil
• Location: Charlotte
• Post ID: 59761137 charlotte