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Posted: Thursday, February 8, 2018 7:11 PM

Job Description
Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:
- Paid training at $12-$14/hr
- After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus
- Advisor earning potential of $15-$17/hr
- Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Complete required training to stay current with system information, changes, and updates
- Participate in frequent 1:1/classroom video coaching sessions with leadership
- Exemplary attendance and punctuality

Requirements
Skill and Knowledge Qualifications:
- Proper phone and chat etiquette, including using client verbiage and positive positioning
- Ability to speak and type clearly and accurately, using proper grammar
- Ability to multitask between customer calls and logging of case notes
- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
- Experience with mobile devices (mp3 players, tablets, smartphones)
- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
- Openness to constructive coaching and ability to implement performance objectives
- Willingness to work evenings, weekends, and holidays
- Ability to adjust to constantly-changing technology, processes, and team structures
- Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Conditions of Hire:
- High School Diploma
- 18 years or older
- Minimum 6 months customer service experience
- Must provide phone and internet services and quiet work environment, as position is virtual
#KellyConnect

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Why KellyConnect ?

Each year, KellyConnect finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100 -we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


Associated topics: client, deskside, information technology analyst, patient, pc, support analyst, technical support, technician ii, technician iii, technician iv

Source: http://www.jobs2careers.com/click.php?id=4899253555.96


• Location: Charlotte

• Post ID: 59208037 charlotte
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