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Posted: Wednesday, February 7, 2018 9:55 AM

Job Description
PC Bench Technician
Company Overview:
Nucentric Solutions is a leading provider of managed network services and network consulting in the Charlotte and surrounding area since 2002.
Job Description:
The PC Bench Technician (PBT) will deliver top:quality customer service to Nucentric Solutions clients. The PBT will work on clients desktop, laptop and server systems at the Nucentric office to perform new PC and Server setups, desktop migrations, diagnosis of hardware trouble issues, and will work on resolution. The PBT will work closely with the Help Desk and Systems Engineering teams to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. PBT will use Nucentrics in:house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. The PBT will also assist the Help Desk and Systems Engineering teams with work helping prep hardware that is being pre:staged.
The PBT must demonstrate good resource and time management abilities as well as continual growth in their technical knowledge and skills. The PBT will be responsible for providing Level 1 IT support. This includes support for desktop moves, desktop adds, desktop changes, and other general support requests.
The PBT will be responsible for accurately documenting all work both billable and non:billable associated with any internal work or work provided to Nucentric clients. The PBT will also be responsible for maintaining accurate and detailed technical documentation that pertains to the service tickets theyre working on. (Network diagrams, configuration documents, important user name/passwords, etc.).
Nucentric views communication with our clients as a vital part of customer satisfaction. Therefore, the PBT is expected to communicate to the customer all descriptions of work performed and on:going status of open issues each time he/she performs work of any kind on a clients pcs or software. This communication will be supported by regular written documentation of work performed in Nucentrics issue tracking system.
The PBT will report to Nucentrics office in Davidson during normal business hours (Monday through Friday, 8 a.m. to 5 p.m.). Evening and weekend on:call rotation coverage is required.
This is a full:time position.
Job Requirements:
:Proficiency in supporting Windows desktop OSs (Windows 7, 8, 10) a plus
:Beginner knowledge of small business networking concepts is required (Active Directory, VPNs, firewall, routers, TCP/IP, etc)
:Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.)
:Previous experience as a PC Bench Technician is a plus.
:Previous hands:on experience with small business networking is a plus.
:This is an entry:level position
Benefits include:
:Employer paid health insurance
:Retirement plan with employer matching contributions
:Paid holidays
:PTO (Vacation/Sick Leave)
:Annual company performance bonus
:Training benefit

:13/hourCompany Description
Founded in 2002, Nucentric Solutions, Inc. is a leading Managed IT Services firm based in Davidson, NC and specializing in computer networking services for small and medium:sized organizations in the Charlotte and surrounding area.


• Location: Charlotte

• Post ID: 59166167 charlotte is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018