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Posted: Friday, March 10, 2017 1:34 AM

Bags Inc. is looking for Baggage Service Office Supervisor in the Charlotte Douglas International Airport. The Baggage Service Office provides immediate assistance to customers whose baggage is mishandled by tracing and reuniting customers with their belongings. The BSO Supervisor will work in the BSO office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage. The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items. Bags Inc. is the Baggage Service Office provider for a major airline carrier at the Charlotte Douglas International Airport. This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia. RESPONSIBILITIES: Supervise Baggage Service Representatives Provide First Class Service to guests, clients, and employees Supervise policies and procedures for Priority Parcel Service packages Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met Provide employee feedback and promote a positive work environment that fosters teamwork QUALIFICATIONS: Airline industry experience preferred BSO experience preferred 2 to 3 years of customer service experience Minimum 2 years management experience Strong verbal and written communication skills Proficient computer skills and attention to detail Ability to work afternoons, evenings, weekends and holidays


• Location: Charlotte

• Post ID: 34258876 charlotte is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017