Posted: Saturday, March 11, 2017 11:32 AM
Field Service Technician needed to perform warranty work on windows & doors. Successful candidate will travel to job sites on a weekly basis within the territory of the following states: North Carolina, Kentucky, Mississippi, Alabama, Arkansas, Louisiana, South Carolina, Tennessee, New Orleans, Georgia The successful candidate will deal with customers regarding warranty work and will be issued a Company work van and tools. Must have patient and professional customer service habits; excellent organization and follow-up skills, basic computer skills, prior leadership exp. (1 year min.). Knowledge of window and door/construction industry a must. Send resume and salary history to HR Manager, Windsor Windows & Doors, 2210 Stafford Street Ext., Monroe, NC 28110; email@example.com. Customer Service Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed..
• Location: Charlotte
• Post ID: 34285674 charlotte