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Posted: Friday, March 10, 2017 7:09 AM

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure, you provide the interest and motivation.If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life''s best work.(sm) We help carrier, providers, employers and other leading firms maximize their revenue and increase their efficiencies by optimizing the customer''s experience. We deliver exceptional service to our clients and empower them to deliver trusted health choices, superior quality and timely information to consumers.We''re interested in your skills and your ability to connect with people. You''ll put your abilities to work helping callers sort through a variety of options and choices related to their care. With each interaction, you''ll optimize the caller''s experience. We provide exceptional resources and outstanding potential to advance your career here. For difference makers with energy and passion - like you - this is the place to reach new levels of achievement. Our office is located at 8333 Forest Point Blvd, Charlotte, NC 28273Primary Responsibilities:a€ cents Guiding and educating customers about the fundamentals and benefits of consumer-driven health care topics a€ cents Focusing strongly on customer satisfactiona€ cents Guiding and educating customers about the fundamentals and benefits of consumer-driven health care topics a€ cents Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issuesa€ cents Meeting the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendanceRequired Qualifications:a€ cents Education level of at least a high school diploma or GEDa€ cents Data entry skills and technical aptitude a€ cents Experience navigating between multiple computer applications a€ cents All new hires must successfully complete the Customer Service training classes and demonstrate proficiency of the materiala€ cents Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as neededPreferred Qualifications:a€ cents Prefer 1 year prior experience in an office setting, call center setting or phone support rolea€ cents Experience in the Healthcare industrya€ cents Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectationsThere are several steps in our hiring process - it''s a thorough process because we want to ensure the best job and culture fit for you and for us. In today''s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (ie profile, history, certifications and application/job questions). Once you submit your resume, you''ll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. This video explains what you can expect from this process: with Optum. Here''s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world''s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life''s best work.smDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job keywords: insurance, account manager, account management, customer service, call center, client support, client management, customer support, call center rep, call center associate, CSR, UnitedHealth Group, health, healthcare, office, phone support, training class, telesales, telecommunications


• Location: Charlotte

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