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Posted: Sunday, February 4, 2018 12:08 AM

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FAIRVIEW SEARCH GROUP, LLC

Career Opportunity: Customer Service Manager

Employment Type - Direct Hire

Compensation: Base to $80k plus bonus

Position Overview – 1716

Fairview Search Group, LLC is seeking a Customer Service Manager for our client in Charlotte who is a world leader in occupational skin care and hygiene. The Customer Service Manager will be responsible for managing the day to day activity of the customer service team at the Charlotte office. This position will be an integral part of the management team and will report to the Senior Vice President of Sales Operations and Customer Service.

Responsibilities:
• Hire, mentor and develop a dedicated team of professionals who are committed to working as a team in delivering a high level of customer satisfaction.

• Hold team members accountable to key service performance measures and monitor order entry flow, evaluate performance, and conduct training.

• Identify areas of improvement within the customer service group, develop/support new solutions and implement changes within the group to increase productivity and quality

Education and Experience:
• Bachelor’s degree, preferred, or equivalent experience.

• Minimum 5 years of experience managing a team of direct reports within a manufacturing environment selling inventoried finished goods (JanSan will be considered a huge plus).

• SAP experience required

• Experience in developing or implementing a call center solution software preferred

• Solid knowledge of manufacturing processes and sales channels.

Excellent communication skills and superior resolution and decision-making skills.

• Comprehensive computer skills including Microsoft Office Suite and business/ERP systems software. Huge plus if involved in ERP transition in the past.

Additional Skills and Qualifications:
• Experience working for and international organization.

• Experience in Change Management

• Bi-lingual Spanish is a plus

Forward resume immediately for a confidential review to ✉ Brian@fairviewsearch.com or use the “Apply” option.

Visit us at www.fairviewsearch.com for additional opportunities.

Fairview Search Group, LLC is a Charlotte, North Carolina based Executive Search and Staffing / Recruiting firm specializing in the placement of Accounting, Finance, Tax, Treasury, Audit, Information Technology and Project Management professionals in all industries.

• Location: Charlotte

• Post ID: 56660647 charlotte
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