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Posted: Thursday, February 15, 2018 2:00 AM

Job Description
Job Description
The ideal candidate is a leader who will continuously assess the needs of the dental organization and take action to improve systems and build team members. S/he communicates and works with other department heads and location managers on a daily basis to develop, implement, and enforce company systems and processes. The Operations Director also works to enhance employee performance and satisfaction in order to benefit the organization.

:Develop and maintain all systems and processes not directly related to patient care
:Manage and develop the Regional Coordinators (geographic managers)
:Work alongside and with team to create Standard Operating Procedures for all departments including office roles, marketing, regional mgmt., AR, Accounting, HR, and practice development
:Create processes and procedures to measure errors/quality of service
:Establish relationships with and evaluate new vendors/cost savings
:Recommend and implement best practices and personnel development techniques
:Put call center in place and set standards for call answering, verbiage, etc.
:Measure quality of calls and activities throughout offices to meet or exceed standards
:Identify and implement opportunities to streamline processes and systems
:Bachelors degree in business, finance, management or related field
:Prior operations management experience in multi:location setting preferred
:Experience developing and implementing operational systems
:Hospitality or customer service industry experience preferred
:Prior management experience preferred
:Willing to travel 40:60 of the time between locations (all North Carolina, 0.5:2 hr drive)
NC Pediatric Dentistry is proud to offer benefits that include: Medical, dental and vision insurance, 401(k) retirement plan, vacation, paid holidays, growth opportunities, and a positive work environment in a stable growing company
Company Description
We are a network of affiliated Pediatric Dental Practices with nine locations in Salisbury, Mooresville, Statesville, Lenoir, Wadesboro, Cabarrus, Denver, Lincolnton, Kannapolis, and Locust North Carolina. We go way beyond the basics to make sure your childs visit to the dentist is safe, relaxed, informative, and fun. Everything we do is designed to put our patients at ease, so we can provide the best care and education possible.


• Location: Charlotte

• Post ID: 59669052 charlotte is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018