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Posted: Wednesday, February 7, 2018 6:36 PM

Salon Retail Coordinator
Charlotte, NC, United States
Job Id#: 19785
Date published: 26-Jan-2018
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Position Summary:The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.
Essential Functions/Responsibilities:
Client Sales & Services
Responsible for:
Meeting or exceeding retail sales goals.
Meeting or exceeding retail sales per hour (SPH) goals.
Suggesting retail products to all clients.
Up-selling and suggesting larger quantities, promotional deals, and additional services to clients.
Ability to cross-sell services to other areas of the salon.
Responding professionally to customer service issues and promptly addressing complaints.
Exhibiting good communication skills when dealing with a difficult or corrective service situation.
Overcoming booking mistakes or corrective work.
Ensuring that refunds and re-do s are handled in a professional and friendly manner.
Ongoing personal continuing education on products, services, and current issues relating to the industry.
Promoting business outside of the salon.
Adjusting schedule to meet client needs.
Telephone / Reception Duties
Responsible for:
Acknowledging the client within sixty seconds of client s entering into the salon.
Answering telephone within three rings, with a smile, stating name and salon location.
Listening for a reply before placing the client on hold.
Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
Handling POS transactions timely and efficiently.
Emphasizing pre-bookings during client check-out.
Salon / Personal Presentation
Responsible for:
Ensuring that the reception area and salon meet and exceed State Board Regulations.
Maintaining a clean and organized reception area.
Effectively organizing time and resources to meet sales goals.
Being open to change and taking calculated risks to improve business.
Communication with Salon Management regarding issues and needs.
Meeting salon guidelines for attendance and tardiness.
Maintaining an updated professional appearance and meets the salon dress code.
Education & Experience:
GED or High School Diploma
Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).
Ability to handle money, count and make change.
Physica Requirementsl:
Ability to use computer keyboard, standard telephone and other related business equipment.
Ability to lift up to 25 pounds.
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
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Associated topics: cajera, courtesy, customer, deliver, retail associate, retail customer service, retail sales associate, sales consultant, service associate, venta


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