Home > Charlotte jobs > Charlotte management/professional

Posted: Monday, February 5, 2018 9:01 AM

Are you an experienced professional passionate about the future, people, partnerships and possibilities? The opportunity is to empower every person and every organization on the planet to do more, specifically by making people employable into 21st century jobs. Come be part of a diverse and customer-obsessed team that pays attention to weak signals and trends, builds out progressive solutions, ideates and creates iteratively and rapidly while excelling at execution. If you enjoy a dynamic, fast-paced, high impact learning environment, this could be the place for you, and the Sr. Director, 21st Century Customer Ecosystem, the perfect role. Importantly, you ll have all the coaching and resources needed to achieve job success, your personal goals and advance your career.
Work with appropriate Microsoft team members to identify end customers for current and future 21st Century Jobs, Skills and Employability solutions and offerings.
Create and leverage engagement models to maximize relationships and outcomes.
Evolve the ecosystem to ensure individuals and the group are successful achieving employability aims.
Leverage design thinking, segmentation analysis, persona development and other customer centric methodologies to broadly and deeply understand customer desires, needs, interests and insights.
Utilize data and data-based interpretation, analysis, story development and influence in support of customer desired outcomes.
Partner with the Stakeholder Managers and the Community Manager to ensure plans and activities are well aligned to achieve overall ambitions.
Work with the portfolio, product and program team members to align solutions and offerings to customer desires and needs.
Lead engagement activities with customers regarding 21st Century solution/offering value.
Anticipate market changes to drive new, industry-relevant solutions to customers, building a strong and active external network with customers and partners and being a credible Microsoft solutions spokesperson.
Engage with Microsoft leaders to identify new customer opportunities and then use these insights to direct the offerings team appropriately.
Attract top talent to build and develop a diverse, high-performing, and engaged team.
Drive continuous learning and development through foresight attunement and sharing.
Excellent business development and customer relationship management skills.
2+ years experience in a customer service role required
Bachelors Degree or 4 years work experience required; MBA a plus
Demonstrated ability to influence leaders, employees and teams to envision a different future.
Proven leadership in identifying and using foresight to establish a point of view.
Expertise using design thinking, personas, customer insights, segmentation and trend analysis to develop a vision, strategy and set of ever green solutions and offerings.
Demonstrated strength in data-based decision-making, analysis, influencing and storytelling.
Experience in engaging multiple stakeholders and driving to alignment and action.
Experience in planning and managing large, cross-functional efforts.
Strong project management skills and ability for cross-functional collaboration and coordination.
Ability to understand complex instructional strategies and translate key themes and tactics into understandable messages for leadership.
Experience leading a complex organization and balancing priorities of executive stakeholders.
Proven change management experience in leading with clarity, generating energy and delivering success.
Proven management experience coaching and developing high-performing individuals; creating inclusive and collaborative team environment.
Strong business acumen.
Strong communications both verbal and written.
Extensive experience of managing teams across functions and geographies.
Strong partner relationship management and solution development skills.
Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
Problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.
Ability to travel ~25%
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Business programs & operations
Associated topics: b2c, business development, business management, customer, franchise owner, intelligence, regional sales, retail, territory manager, territory sales


• Location: Charlotte

• Post ID: 58972457 charlotte is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018